Help center
How can we help?
Short, practical guides for everything in Reelamo. Can't find what you need? Email us and a real person will answer.
Getting started
Make your first ad in a few minutes: from a short brief to a storyboard to a finished video.
Read guideSet up your brand
Logo, colors, font, voice and pronunciation, applied automatically to every ad.
Read guideWriting a great brief
What to put in your description so the script, hook and call to action land.
Read guideVariations and concepts
Creative concepts, Surprise me, several storyboards at once and how Reelamo avoids repeating itself.
Read guideReview links
Let a client or colleague approve an ad or ask for changes, without an account.
Read guideTeam and roles
Invite people to your workspace and choose what they can do.
Read guidePlans and billing
How ads are counted, what the free trial includes, and how to upgrade, cancel or find invoices.
Read guideAPI and webhooks
Create ads from your own app and get notified when they're ready, with signed webhooks.
Read guideTroubleshooting
What to do when an ad fails, a file won't process, an email doesn't arrive or a webhook stays quiet.
Read guideQuick answers
Do storyboards use up my ads?
No. Storyboards and new versions of an ad are free. An ad is only counted when you render it the first time, and failed ads never count.
How long do you keep my videos?
Rendered videos and the files attached to an ad are deleted 7 days after the ad was made, so download them in time. Your library and brands stay until you delete them.
Which formats do I get?
Every ad can be rendered in 9:16 for Reels, TikTok and Shorts, 1:1 for the feed and 16:9 for YouTube and websites, from the same storyboard.
Can I use the ads commercially?
Yes. You can use the ads you make for your own business or your clients. Stock footage and music come from libraries that allow commercial use.
Which languages are supported?
The voiceover and on-screen text can be written in dozens of languages. The app itself is available in 15 languages.
What's new?
See the changelog for every improvement we ship. Changelog
Still stuck? Email [email protected] with a link to the ad or its job ID and we'll help you out.
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